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why is webroot not automatically loading on my XP machine?

  • March 18, 2015
  • 7 replies
  • 36 views

One XP machine in my organization does not automatically start webroot on boot.   The others do.   Why is this happening?

7 replies

nic
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  • Retired Webrooter
  • March 18, 2015
Are they all under the same policy?

  • Author
  • Fresh Face
  • March 18, 2015
yes they are - I'm thinking it may be something missing in the startup folder in the programs menu?

nic
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  • Retired Webrooter
  • March 18, 2015
And you've tried uninstalling and reinstalling on that particular machine?

  • Author
  • Fresh Face
  • March 18, 2015
the machine is remote and I was hoping not to have to - but I can if that's best.

nic
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  • Retired Webrooter
  • March 18, 2015
That's probably the first troubleshooting step that support would have you do.  Can you remote in to it so you don't have to go there in person?

  • Author
  • Fresh Face
  • March 18, 2015
yes so I will give that a try thanks

nic
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  • Retired Webrooter
  • March 18, 2015
Cool let me know how it goes.