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Win32.Sality/Win32.Virut

  • April 8, 2014
  • 3 replies
  • 36 views

 
Hello
 
Dear All
 
Am really have  got a big problem with win32.sality&win32.virut.I have over 6  notebooks infected wirh  ,and i couldnot restore these notebooks to factory setting due to many factors, so i need a solution for this problem without restoring these notebooks to factory default, and the other point  in future how can i protect my notebooks from these infections
 
Thank You

Best answer by explanoit

There is no situation it where it would be telling you to that.
You need to contact Webroot Support if you are indeed using their software.

3 replies

explanoit
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  • Silver VIP
  • April 8, 2014
What is your management console saying about the status of these endpoints?

  • Author
  • Fresh Face
  • April 9, 2014
Dear
 
Thanks
 
Our management console said the solution of these threats is to backup the infected endpoint &then restore to factory setting

explanoit
Silver VIP
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  • Silver VIP
  • Answer
  • April 9, 2014
There is no situation it where it would be telling you to that.
You need to contact Webroot Support if you are indeed using their software.