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Windows 7 stuck in endless reboot loop

  • February 2, 2017
  • 1 reply
  • 81 views
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Today we experienced a serious issue that was caused by WebRoot. Approximately 60% of our systems were stuck in an endless reboot cycle:
Starting Windows ..
Starting Windows ..
..
Some systems showed the following BSOD:
   IRQL_NOT_LESS_OR_EQUAL
   ..
   STOP: 0x0000000A (0x00000018, 0x00000002, 0x00000000, 0x82EBC11C)

After we identified the problem, which took a very long time, we rolled out the following solution:
- Boot from Windows installation CD
- SHIFT-F10 to start a dos prompt
- From the dos prompt
- Rename C:WindowsSystem32WRusr.dll to WRusr.dll.org
- Rename C:WindowsSystem32drivers WRkrn.sys to WRkrn.sys.org

The above fixed the problem (60% of my users can work again) but of course effectively disables webroot antivirus

How to proceed from here on!

    1 reply

    J
    • JP_
    • Retired Webrooter
    • February 2, 2017
    Hello @ and welcome to our Community.

    Please look at our other Thread regarding this issue:
    https://community.webroot.com/t5/Product-Questions/BSOD-0x50-PAGE-FAULT-IN-NONPAGED-AREA/m-p/284426#M4713

    We'd really appreciate it if you reached out to our Support Team so they can more information from the System in question:
    Business Technical Support: Call 1-866-254-8400
    Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA

    Best,
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