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Blue Icon

  • September 8, 2019
  • 6 replies
  • 142 views
J
Fresh Face
Forum|alt.badge.img+3
There is a blue icon saying the first scan not complete. Apple popped up saying I had 3 viruses and there was 30% damage to my Mac. The blue icon has been up there for a while. I've read that you have to uninstall/reinstall, but I won't have a new key code to put in. What should I do?

Best answer by SXR6

I think you will need to lodge a support ticket with Webroot.
Go to the Webroot website and their are instructions on contacting support.
As Webroot have offices and websites in different countries it is best to use the website closest to your location.

    6 replies

    S
    Community Expert Advisor
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    • SXR6
    • Community Expert Advisor
    • September 8, 2019
    If your subscription is current you enter your existing keycode.
    ProTruckDriver
    J
    Fresh Face
    Forum|alt.badge.img+3
    • jazz
    • Author
    • Fresh Face
    • September 8, 2019
    I don't know my existing code so I went to account and tried to change my password and it won't let me to get into my account.
    S
    Community Expert Advisor
    Forum|alt.badge.img+19
    • SXR6
    • Community Expert Advisor
    • Answer
    • September 8, 2019
    I think you will need to lodge a support ticket with Webroot.
    Go to the Webroot website and their are instructions on contacting support.
    As Webroot have offices and websites in different countries it is best to use the website closest to your location.
    ProTruckDriver
    Ssherjj
    ProTruckDriver
    Moderator
    Support Ticket or Contact Webroot Support Links. ☺️
    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
    J
    Fresh Face
    Forum|alt.badge.img+3
    • jazz
    • Author
    • Fresh Face
    • September 8, 2019
    Thank you. I'm waiting back for a response now.
    ProTruckDriver
    Ssherjj
    ProTruckDriver
    Moderator
    Thank you. I'm waiting back for a response now.
    Just a reminder: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
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