I purchased Webroot about a week ago. Everytime I try to run a scan, my computer blue screens. The dump files don’t mean a whole lot to me but do confirm that WRSA.exe is the offending process. I’ve sent a couple of messages to Webroot support but have yet to hear anything back. Does anyone have any ideas of what may cause this or should I just ask for a refund?
Solved
Blue screen during scans
+3Best answer by TripleHelix
Magic_Spork wrote:
No joy. Insta blue screen.
I have opened a ticket with them. They are not responding.
It takes time so please have patience. Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
+63Hello
First lets try a clean reinstall!
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
If this doesn’t help then it would be best to Submit a Support Ticket and ask them to look into it and it could take a few days.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+63Magic_Spork wrote:
No joy. Insta blue screen.
I have opened a ticket with them. They are not responding.
It takes time so please have patience. Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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