I purchased Webroot about a week ago. Everytime I try to run a scan, my computer blue screens. The dump files don’t mean a whole lot to me but do confirm that WRSA.exe is the offending process. I’ve sent a couple of messages to Webroot support but have yet to hear anything back. Does anyone have any ideas of what may cause this or should I just ask for a refund?
Answer
Blue screen during scans
+3Best answer by TripleHelix
No joy. Insta blue screen.
I have opened a ticket with them. They are not responding.
It takes time so please have patience. Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
+63Hello
First lets try a clean reinstall!
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
If this doesn’t help then it would be best to Submit a Support Ticket and ask them to look into it and it could take a few days.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+63No joy. Insta blue screen.
I have opened a ticket with them. They are not responding.
It takes time so please have patience. Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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