Skip to main content
Customer Support Customer Support
Solved

Cannot download anything

H
Fresh Face
  • heid
  • Fresh Face
  • 1 reply

I cannot download any kind of data anymore. every time i try it, i get a Windows error message “ error- error while scanning for virus” but the data i want to download is safe. I checked if it has something to do with google chrome but that does not seem to be the case. Now i think the problem might bei Webroot. Can you tell me what i should to next?

 

Best answer by TripleHelix

Let’s hope it was just a glitch with your system and nothing more! :wink:

 

Cheers,

View original
    Did this help you find an answer to your question?

    3 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 9024 replies
    • August 10, 2020

    Hello @heid 

     

    Have you tried another browser to see if the issue remains? If it does the first step would be a clean reinstall of WSA.

     

    Please follow the steps closely!

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
    • Install with the new installer, enter your Keycode
    • Let it finish it's install scan
    • Reboot once again
    • DO NOT import any old settings as you can set it up as you like once it's done

    Please let us know if that resolves your issue?

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
    TripleHelix
    2 people like this
    • ProTruckDriver
      ProTruckDriver
    • TripleHelix
      TripleHelix
    H
    Fresh Face
    • heid
    • Author
    • Fresh Face
    • 1 reply
    • August 10, 2020

    Thank you! For some reason i suddenly can download again, maybe it was a problem with google chrome and windows after all. In case it returns i will follow your instructions and let you know if it worked out!

    ProTruckDriver
    TripleHelix
    2 people like this
    • ProTruckDriver
      ProTruckDriver
    • TripleHelix
      TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 9024 replies
    • Answer
    • August 10, 2020

    Let’s hope it was just a glitch with your system and nothing more! :wink:

     

    Cheers,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
    TripleHelix
    2 people like this
    • ProTruckDriver
      ProTruckDriver
    • TripleHelix
      TripleHelix

    Reply


    Terms & Conditions