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change email address for webroot account - compromised

  • 31 March 2024
  • 7 replies
  • 78 views

Userlevel 1

hello, I am not sure this is the correct place to ask but i am getting nowhere with general support  it keeps looping to the main webroot page when they send me a email address and password to log in. anyways the issue is i have an account somewhere with webroot not sure becuase i have not used it in a while under a gmail account that has been compromised on the dark web. I need to confirm if this email is still in use and have it deleted. please assist if any thanks

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Best answer by TripleHelix 1 April 2024, 01:30

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7 replies

Userlevel 7
Badge +63

Hello @Gridmstr75 

 

It could be this one: https://identity.webrootanywhere.com/v1/Account/login

 

Or the newer one: https://account.carbonite.com/account/logon?

 

If you continue to have issues call Webroot Support during the week: https://www.webroot.com/us/en/support/contact

 

Thanks,

Userlevel 1

not working for either . i think the account was deleted. can you confirm? it is for email I need this account to be deleted as it has been compromised.

 

I removed your email address and please don't post it in public. We Mods don't have any access to anything so you need to contact Webroot support.

Userlevel 7
Badge +63

@Gridmstr75 Please look above!

 

Thanks,

Userlevel 1

sorry i gave up .. thanks anyways

Userlevel 7
Badge +63

sorry i gave up .. thanks anyways

Don’t give up support will help you with any issues you might have.

Userlevel 1

I just need this account deleted PLEASE Email removed!

Userlevel 7
Badge +63

I just need this account deleted PLEASE Email removed!

Only Support can delete! https://www.webroot.com/us/en/support/contact