Conosle : 502 Bad Gateway

  • 30 August 2020
  • 4 replies

Userlevel 1
Hi, today I renewed my webroot subscription for 3 years and I decided to try the web console; I shouldn't have done that! After registering at login I get the error "502 Bad Gateway" and I can't even reactivate the protection of the pc; does anyone have a solution?

Best answer by TripleHelix 30 August 2020, 15:38

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4 replies

Userlevel 6
Badge +17

I would lodge a support ticket.

Userlevel 1

I would lodge a support ticket.

how can I do?

Userlevel 7
Badge +63

Hello @dpassaggio 


You can Submit a Support Ticket right here:


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.



Userlevel 7
Badge +33

Everybody who gets these PLEASE PLACE Support Tickets or call support. The more people complain, the faster things will get fixed. 

Part of the issue was related to the Cloudflare issue over the past weekend, but periodically the 502 Bad Gateway error has been around in the past and still affecting me today as well.