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False Positive

  • September 19, 2025
  • 3 replies
  • 57 views
B
Fresh Face

It has recently come to my attention that our domain has been marked as having a Malware/Antivirus check marked against it and I'd like to get this false positive entry removed from your database as we are a legitimate company operating under Australian Consumer Law.

We provide private bloody testing services for Australians backed by NATA Accredited labs in Australia. We take privacy and security very seriously, so it is concerning to us that we have been flagged as malicious.

We are an Australian Business with a registered Australian Business Number.

I have used the tool located here to request a change: https://www.brightcloud.com/tools/url-ip-lookup.php multiple times, but no changes are being made to the status of the domain.

 

Kind regards,

Ben

Best answer by ProTruckDriver

Hello ​@bmn 

Have you tried this link for request?

https://brightcloud.com/tools/change-request.php

If you have without any results, please contact Webroot Support. They should be able to help.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Jasper_The_Rasper
Ssherjj
TripleHelix

3 replies

ProTruckDriver
Moderator
  • ProTruckDriver
  • Moderator
  • Answer
  • September 19, 2025

Hello ​@bmn 

Have you tried this link for request?

https://brightcloud.com/tools/change-request.php

If you have without any results, please contact Webroot Support. They should be able to help.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Jasper_The_Rasper
Ssherjj
TripleHelix
B
Fresh Face
  • bmn
  • Author
  • Fresh Face
  • September 23, 2025

The form you linked to looks identical to the form I’ve been submitting on the URL here:  https://www.brightcloud.com/tools/url-ip-lookup.php 

 

I guess I’ll follow up with support.

I noticed the reputation has increased, but still has reports flagged against it which is incorrect.

Jasper_The_Rasper
Ssherjj
TripleHelix
TripleHelix
Moderator
Forum|alt.badge.img+63
  • TripleHelix
  • Moderator
  • September 23, 2025

The form you linked to looks identical to the form I’ve been submitting on the URL here:  https://www.brightcloud.com/tools/url-ip-lookup.php 

 

I guess I’ll follow up with support.

I noticed the reputation has increased, but still has reports flagged against it which is incorrect.

This is a Change Request so it’s not the same, you posted the Lookup of a site: https://brightcloud.com/tools/change-request.php also ask them why it’s still flagged. Also can you post the link to the site in question?

 

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
ProTruckDriver
Ssherjj
TripleHelix
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