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File Directory Not Properly Work?


Hi Everyone, I’m little confused about that the file directory of my WordPress website. I mean when I'm trying to edit any file, then the action will be not successfully done. How to solve??

Best answer by SXR6

If you think a Webroot product is causing this issue then I suggest you lodge a support ticket with Webroot.
Find the webpage of your nearest Webroot office and there will be a link guiding you through on how to lodge a support ticket. 

Wait till you hear back from Webroot which may take a few days depending on workload etc.
Lodging subsequent support tickets just puts you at the back of the queue.

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4 replies

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  • Popular Voice
  • 86 replies
  • Answer
  • March 19, 2022

If you think a Webroot product is causing this issue then I suggest you lodge a support ticket with Webroot.
Find the webpage of your nearest Webroot office and there will be a link guiding you through on how to lodge a support ticket. 

Wait till you hear back from Webroot which may take a few days depending on workload etc.
Lodging subsequent support tickets just puts you at the back of the queue.


  • Author
  • Fresh Face
  • 1 reply
  • March 19, 2022

Thanks for your valuable answer, and follow your instruction and open the ticket on this Webroot platform.


  • New Member
  • 1 reply
  • March 28, 2022

I was also facing this problem but now after reading this they are fixed properly.


russell.harris
Popular Voice
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Community power! Another one solved! Glad our community is showing its strength 👍🏻