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Folder in cloud refuses to delete

  • April 8, 2022
  • 3 replies
  • 42 views
R
New Voice
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I have a folder w/subfolders in the Webroot Anywhere folder in Backup & Sync.  Over the past several months I have deleted the folder many times.  It continues to return with all the subfolders.  I was able to delete the files within the folders but not the actual folders.  

I have deleted from the cloud…...I have deleted from the computer…. I have deleted from both places within seconds of each other.  Nothing has worked.  It seems it is stuck in space.

Is there a solution other than submitting a ticket?  

Best answer by ProTruckDriver

Hello @rjh 

To me it looks like the problem is on the back end of Webroot and Support will be able to fix this.

Btw: I had this problem years ago when I was running Windows 7. Support fixed it in a few minutes by remote.

I would recommend getting in contact with Webroot Support (Phone) with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

MajorHavoc

3 replies

ProTruckDriver
Moderator

Hello @rjh 

To me it looks like the problem is on the back end of Webroot and Support will be able to fix this.

Btw: I had this problem years ago when I was running Windows 7. Support fixed it in a few minutes by remote.

I would recommend getting in contact with Webroot Support (Phone) with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
TripleHelix
MajorHavoc
R
New Voice
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  • rjh
  • Author
  • New Voice
  • April 8, 2022

Thank you @ ProTruckDriver.

rjh...

ProTruckDriver
MajorHavoc
ProTruckDriver
Moderator

Thank you @ ProTruckDriver.

rjh...

You’re welcome.

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
TripleHelix
MajorHavoc
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