gmail download issues

  • 13 March 2019
  • 1 reply

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when i try to download any document in my Gmail i get

"gmail virus scanners are temporarily unavailable"

i ran my Webroot scan it cleared my computer

rebooted the computer

emptied my trash

my mac has the latest Mac OS Sierra 10.12.6

is this a gmail issue or in my computer?

any suggestions?

Best answer by ProTruckDriver 13 March 2019, 11:31

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1 reply

Userlevel 7
Hello supercritical, Welcome to the Webroot Community Forum.☺️

I don't see this problem with my Gmail account on my Mac computer. The best thing to do is get in contact with Webroot Support. If you send a Support Ticket in, the Support Ticket will automatically send logs from your Mac computer to Support.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.