Hello @djfro 

Please see these instructions and do it from your wife’s new laptop!

Please see here:
https://community.webroot.com/password-manager-87/how-to-switch-from-password-manager-to-lastpass-337946

And here:
https://community.webroot.com/password-manager-87/how-to-setup-your-lastpass-account-337947

HTH,

Hi HTH,

This thing is driving me crazy. I have been unable to put Last Pass on my wife’s new laptop so I delete her “account” and decided to start over. I used 

(the second link you sent) and created a new LastPass account for my wife (she’s using my key code) and registered all the needed info. When I got to the next screen, the login screen , I entered the registered info and keep getting a “Invalid Login Details”. message.The registration screen said the info went through but the login page won’t accept the info. When I tried again, I got the “exceeding your max….15 minutes message”. I had no problems installing the Webroot/LastPass on my laptop, but I can’t get the thing to install LastPass on my wife’s. 

Any insight would be highly appreciated.

Hello @djfro 

Once you have an online account and you put in the keycode it is always attached to that account so I would suggest that you put in a Support Ticket and they will help you sort it out as we can only do so much on the Community. Webroot Customer Service

Thanks,