Skip to main content
To Customer Support To Customer Support

Active connections list contains .exes that are not running anymore, and it acts like a firewall whitelist for those .exes, allowing them to connect to the internet even though i have the “allow to connecting only if explicitly allowed” option checked.

How do I reset it?

Hello @Hadrix 

 

The only way to reset is to do a Clean reinstall of WSA.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

Reply


Terms & Conditions