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Input Device (Barcode Scanner) Issues

  • December 4, 2019
  • 3 replies
  • 128 views

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Hi there, we use barcode scanners to enter QC inspections. With webroot installed, the barcode scanners return random characters / strings. We do not have this issue on devices without Webroot installed. We can not continue to use Webroot with this issue. Any workaround?

Thanks!

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3 replies

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  • Popular Voice
  • 89 replies
  • December 4, 2019

If you have a subscription to Webroot, I would raise a Support Ticket with your local Webroot Office.


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  • Author
  • Fresh Face
  • 3 replies
  • December 4, 2019

thanks. doing this through admin.


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  • Popular Voice
  • 89 replies
  • December 4, 2019

Have you tried  changing the Heuristics settings to a lower setting?