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Is there a way to use agents commands to force an endpoint to update to the latest agent version?


I know I can do it from the endpoint using "Refresh configuration", but can I use an agent command to achieve the same thing?
 
If so, what is it?
 
Thanks

Best answer by nic

In terms of forcing the latest agent, you can just grab the latest MSI and deploy a re-install over the top of the existing clients, if they're not on the most recent version.
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20 replies

nic
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  • Retired Webrooter
  • 6752 replies
  • August 18, 2015
Not really - the console waits for the client to check in, so until the client does so the console doesn't talk to it.  You can set the refresh interval to shorter though, through the policy.  The lowest interval is 15 minutes, so you don't have to wait long if you send a command to the client.

nic
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  • Retired Webrooter
  • 6752 replies
  • Answer
  • August 18, 2015
In terms of forcing the latest agent, you can just grab the latest MSI and deploy a re-install over the top of the existing clients, if they're not on the most recent version.

dawnbeluke
New Voice
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  • New Voice
  • 8 replies
  • March 30, 2016
As of 3/7/2016, I received the following information to force an update to the latest version from your dashboard to an individual machine or multiple machines under your Group Management Tab.
 
Click on the box next to the Hostname for the machines you want to update > Agent Commands > Advanced > Download and Execute a File.  Use the following URL in the pop-up box:
 
http://anywhere.webrootcloudav.com/zerol/wsasme.exe
 
You can also use the URL above to download the installer locally on the endpoint, then run it manually.

nic
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  • Retired Webrooter
  • 6752 replies
  • March 30, 2016
Did that work for you?

dawnbeluke
New Voice
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  • New Voice
  • 8 replies
  • March 31, 2016
Yes.

  • Fresh Face
  • 1 reply
  • March 31, 2016
Does the dashboard give you a confirmation on whether the upgrade was successful or not ? Or you just want until the agent checks in and the pie chart updates telling you the number of end points and versions ?

  • New Voice
  • 7 replies
  • August 27, 2017
Does it keep using the existing policy is was using or fall back to the default policy set on the consol? 
@dmbeluke wrote:
Yes.
 

Nirouku
  • OpenText Employee
  • 42 replies
  • August 29, 2017
@ wrote:
Does it keep using the existing policy is was using or fall back to the default policy set on the consol? 
@dmbeluke wrote:
Yes.
 
The computer should keep all prior settings, basically you are just running an installer over top of it.
 
-Nirouku
-Business Support Team

jcail
Community Guide
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  • Community Guide
  • 79 replies
  • September 29, 2017
Is this method still valid?
 
Click on the box next to the Hostname for the machines you want to update > Agent Commands > Advanced > Download and Execute a File.  Use the following URL in the pop-up box:
 
http://anywhere.webrootcloudav.com/zerol/wsasme.exe

  • Retired Webrooter
  • 1376 replies
  • September 29, 2017
That is indeed still the process, @.
 
Feel free to reach out to our Support Team if you'd like any further assistance.
Open a Support Ticket
Business Technical Support: Call 1-866-254-8400

jcail
Community Guide
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  • Community Guide
  • 79 replies
  • October 2, 2017
Thanks @!
 
Do you know if there is a feature request already to turn that into an agent command??  The url is handy, but I'm a lazy admin, I just want to right click and say update agent.  ;)
 
Thanks,
 
Jesse

  • Retired Webrooter
  • 1376 replies
  • October 2, 2017
I totally get it, @. I would want to do the exact same thing if I were in your shoes :manwink:
 
I haven't found any Feature Request with that in mind, so you're more than welcome to submit one yourself!

jcail
Community Guide
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  • Community Guide
  • 79 replies
  • October 2, 2017
For anyone who comes across this thread, this is still the correct procedure as of 10/2/2017:
 
Pick your host -> Agent Commands -> Advanced -> Download and run a file -> Paste this URL:
http://anywhere.webrootcloudav.com/zerol/wsasme.exe
 
 
Also - I submitted a feature request for an upgrade agent entry on the agent commands menu.  Go vote for it here:  
https://community.webroot.com/t5/Feature-Requests/Add-Update-Upgrade-functionality-to-Agent-Command-Menu/idi-p/302812

  • Retired Webrooter
  • 1376 replies
  • October 2, 2017
Thanks so much for that, @!
 
I've given it the first kudos 🙂 Here's to many more!

  • New Voice
  • 13 replies
  • November 14, 2017
I have tried this on several devices and they still won't update.

jcail
Community Guide
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  • Community Guide
  • 79 replies
  • November 15, 2017
This still works for me:
 
Agent Commands
Advanced
Downlaod and run a file
In the URL field paste this in:  http://anywhere.webrootcloudav.com/zerol/wsasme.exe
Hit the "Download and Execute" button.
 
What is your Poll Interval?  If it is set at a high value like "Daily", it could take a long time or potentially lapse.  If you have a decent internet connection, there's no reason to not have your poll interval set to 15 minutes.  That will give you a better interval for running commands - especially if you're doing some clean-up.  I've got 24 sites - all running at 15 minute poll intervals - no issues.

jcail
Community Guide
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  • Community Guide
  • 79 replies
  • November 15, 2017
Also - there's a feature request to give this a little more automation - just a nice to have:
 
https://community.webroot.com/t5/Feature-Requests/Add-Update-Upgrade-functionality-to-Agent-Command-Menu/idi-p/302812

  • New Voice
  • 13 replies
  • November 15, 2017
It was our external firewall blocking it. Allowed below sites and it's now working.

*.webrootcloudav.com
*.p4.webrootcloudav.com
*.s3.amazonaws.com
WSAWebFilteringPortal.elasticbeanstalk.com
*.webroot.com

jcail
Community Guide
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  • Community Guide
  • 79 replies
  • November 15, 2017
Ha!  Pesky firewalls!  Glad it's working!

  • 4 replies
  • March 15, 2018
That's fine for Windows PCs

What's the appropriate URL and file to use for Macs?

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