Last pass premium Not working

  • 16 February 2021
  • 5 replies

After 30 days the LastPass account I have done due to webroot partnering with it just went free instead of keeping it premium and if I try to upgrade gives me this message:

What can I do about it? I’m about to cancel the subscription because of this since I would need another password manager and that defeats the purpose of having webroot on everything.


Best answer by TripleHelix 17 February 2021, 15:50

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5 replies

Userlevel 7
Badge +63

Hello @ChrisAmato 


Have a look here:


And here:


And the last one:


If none of these help then please Submit a Support Ticket.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.



Badge +1

None of this works.

Userlevel 7
Badge +63

None of this works.

Hello @KirkB 


Please Submit a Support Ticket from the link I posted above.



Why do I get

You are not authorized to access this page.

Sorry, you have no access to this page.


when I click on any of the links provided in the answers above?  Can only the person asking the question view the information?


I tried

Userlevel 7
Badge +63

Hello @nlcapit 


True they must of been removed? Have a look here:|_____0


Yes they have been Archived:


If you need help contact support!