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Had to install a Certificate for my client and now receive the following on IE browser but not receiving when using Firefox browser.



A required file is corrupt.



C:\ProgramData\WRData\PKG\LPPlugin.dll



How to fix?



Thanks.
Hello @jberbs and Welcome to the Webroot Community!



The best way to fix this issue is to do a clean reinstall of WSA.



Please follow the steps closely!




  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?



Thanks,
Thank you TripleHelix. It appears to be resolved.



The only issue having is LastPass extension is now missing from IE browser (after I downloaded it again). I created a topic back in July but no one has responded to it yet.
@jberbs have a look here to see if this helps: https://community.webroot.com/knowledge-base-76/how-to-setup-your-lastpass-account-337947



And here: https://community.webroot.com/knowledge-base-76/how-to-switch-from-password-manager-to-lastpass-337946
Hi there. I've already completed the steps you listed.

Still IE browser has LastPass extension still missing from browser. It lists the plug-ins but it does not display.

When I go to IE Manage Add-ons list, both LastPass Toolbar and LastPass vault have status of Enabled.
Okay now it would be best if you Submit a Support Ticket and they will help you sort it out as we can only do so much on the forum!



Thanks,
Okay - Will do. Thank you for your help with the original topic.

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