Skip to main content
Customer Support Customer Support
Solved

Malware removal

  • February 1, 2019
  • 1 reply
  • 33 views
C
Forum|alt.badge.img
I rec'd 2 notifications (within a couple of days of each other) from AT&T, our internet provider. that my desktop had been infected with malware. "gozi". I did a Windows Defender scan and a Webroot scan and no malware was detected. What is my next step?

Best answer by TripleHelix

Hello @cb1958 and Welcome to the Webroot Community!

I get messages from my ISP once in a blue moon about such issues so if you know ALL your devices are clean I would reset the ISP Modem and if you need to know how to do it, it would be best to call them. If you want a security check please Submit a Support Ticket and ask them if they see anything odd going on with the device you submit the ticket from.

Thanks,
View original
    Did this help you find an answer to your question?

    1 reply

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 9037 replies
    • Answer
    • February 1, 2019
    Hello @cb1958 and Welcome to the Webroot Community!

    I get messages from my ISP once in a blue moon about such issues so if you know ALL your devices are clean I would reset the ISP Modem and if you need to know how to do it, it would be best to call them. If you want a security check please Submit a Support Ticket and ask them if they see anything odd going on with the device you submit the ticket from.

    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
    Ssherjj
    2 people like this
    • ProTruckDriver
      ProTruckDriver
    • Ssherjj
      Ssherjj

    Reply


    Terms & Conditions