Skip to main content
Solved

My app update has created a problem with the scan and now gives me a warning icon

  • April 7, 2019
  • 1 reply
  • 38 views

I updated my phone app for the Webroot SecureAnywhere Mobile and also the SecureWeb app, and as soon as I did, I began to get the yellow warning that my scan was out of date.

I got to manually run the scan and the yellow section on the left of the progress bar just sits there at a sliver size, then the swirling circle appears and it says scan complete and everything is protected, my app page is nice and green and everything looks normal.

Until I go back to the main screen which gives me the yellow icon that warns that my scan is old as of right now.

So, what do I do to fix it? Help!!!!

Best answer by TripleHelix

Hello @gr8auntteffie

Yes there are issues with the Mobile App please see here: https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-mobile-security-and-antivirus-android-app-identified-high-cpu-issue-338055 and they are working on a fix so please see here: https://community.webroot.com/webroot-mobile-security-for-android-15/beta-webroot-mobile-5-5-5-338080

Thanks,
View original
Did this help you find an answer to your question?

1 reply

TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 9035 replies
  • Answer
  • April 7, 2019
Hello @gr8auntteffie

Yes there are issues with the Mobile App please see here: https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-mobile-security-and-antivirus-android-app-identified-high-cpu-issue-338055 and they are working on a fix so please see here: https://community.webroot.com/webroot-mobile-security-for-android-15/beta-webroot-mobile-5-5-5-338080

Thanks,

Reply