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Question

My computer was compromised on Aug 1.

  • December 3, 2025
  • 1 reply
  • 23 views

I uninstalled the offending apps and all is well now.  

I just ran Webroot and from the PC Security screen it says it is infected

The offending malicious files are Hidemouse.exe and Password.exe 

How do I clean it?

1 reply

TripleHelix
Moderator
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  • Moderator
  • December 3, 2025

Hello ​@George Troutman 

 

The best thing is to contact Webroot Support via the Ticket System and they will help you as they have tools to look at files so that’s best! 

 

https://www.webroot.com/ca/en/support/support-home?srsltid=AfmBOoolRVuP3Rg6KhjBpkdmt0ZSgAiesV2sGNfF8YsJxo_KFjUzDPh6

 

Thanks.