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not able to log when in certain websites, is Webroot causing this?


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two specific websites we use come up, but when trying to log in clock spins forever and we never get logged in.  Easy to log in on Ipad, however

Best answer by TripleHelix

Hello @thecowps can you post the links to the websites that you are having issues with?

 

Thanks,

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6 replies

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  • Retired Webrooter
  • 802 replies
  • January 6, 2020

@thecowps ,

Which Webroot product are you running? Webroot Secure Anywhere? Webroot WiFi Security? 


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  • Author
  • Fresh Face
  • 2 replies
  • January 7, 2020

Running Webroot internet security, thanks


TripleHelix
Moderator
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  • Moderator
  • 9010 replies
  • Answer
  • January 7, 2020

Hello @thecowps can you post the links to the websites that you are having issues with?

 

Thanks,


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  • Author
  • Fresh Face
  • 2 replies
  • September 2, 2021

Thank you responding.  The problem occurs when i try to get my specific accounts on:

citibankonline.com and ameriprise.com. 

Thanks again for looking into this

 


TripleHelix
Moderator
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  • Moderator
  • 9010 replies
  • September 2, 2021
thecowps wrote:

Thank you responding.  The problem occurs when i try to get my specific accounts on:

citibankonline.com and ameriprise.com. 

Thanks again for looking into this

 


Those two sites are fine! You can check others here: https://www.brightcloud.com/tools/url-ip-lookup.php

 

 

 

 

Thanks,


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  • Community Leader
  • 108 replies
  • September 3, 2021

You could try shutting down Webroot and see if you can log in on the sites.


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