Hello @SAMeyer 

Are you able to do a clean reinstall of Webroot to see if that will clear it up?

Please follow the steps closely!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• (Best Buy Geek Squad Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Go into Safe Mode and Delete these Folders if they are there!
• C:\Program Files\Webroot Folder
• C:\ProgramData\WRData Folder (Hidden Folder)
• C:\ProgramData\WRCore Folder (Hidden Folder)
• Boot back into normal mode
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot once again
• DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

Please let us know if that resolves your issue?

Thanks,

Daniel, thanks for these instructions. I’ll give it a go and then reply back to you with my results.

Daniel, I did not get to this until late in the day. When I reach the link for Best Buy Geek Squad users, the link takes me no where. Could you take a look to see what’s going on? Thanks.

This is the link for the Best Buy Geek Squad version: https://anywhere.webrootcloudav.com/zerol/wsabbs2.exe and it did work in the above link.

Click on HERE: (Best Buy Geek Squad Subscription PC users click HERE)