I began receiving constant notifications that my subscription expires in 30 days. I contacted WebRoot via BestBuy and spoke with a representative who told me my subscription is effective through May 2022. How do I stop the notifications?
Solved
Notification re expiration of subscription
Best answer by TripleHelix
SAMeyer wrote:
Daniel, I did not get to this until late in the day. When I reach the link for Best Buy Geek Squad users, the link takes me no where. Could you take a look to see what’s going on? Thanks.
This is the link for the Best Buy Geek Squad version: https://anywhere.webrootcloudav.com/zerol/wsabbs2.exe and it did work in the above link.
Click on HERE: (Best Buy Geek Squad Subscription PC users click HERE)
Sherrey ~~ Don't forget to get your vax!
1 person likes this
+63Hello
Are you able to do a clean reinstall of Webroot to see if that will clear it up?
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- (Best Buy Geek Squad Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Go into Safe Mode and Delete these Folders if they are there!
- C:\Program Files\Webroot Folder
- C:\ProgramData\WRData Folder (Hidden Folder)
- C:\ProgramData\WRCore Folder (Hidden Folder)
- Boot back into normal mode
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please let us know if that resolves your issue?
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Daniel, thanks for these instructions. I’ll give it a go and then reply back to you with my results.
Sherrey ~~ Don't forget to get your vax!
Daniel, I did not get to this until late in the day. When I reach the link for Best Buy Geek Squad users, the link takes me no where. Could you take a look to see what’s going on? Thanks.
Sherrey ~~ Don't forget to get your vax!
+63SAMeyer wrote:
Daniel, I did not get to this until late in the day. When I reach the link for Best Buy Geek Squad users, the link takes me no where. Could you take a look to see what’s going on? Thanks.
This is the link for the Best Buy Geek Squad version: https://anywhere.webrootcloudav.com/zerol/wsabbs2.exe and it did work in the above link.
Click on HERE: (Best Buy Geek Squad Subscription PC users click HERE)
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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