offline shield does not stay on-why?

  • 11 February 2019
  • 1 reply

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the offline shield does not stay. How do I fix this problem

Best answer by TripleHelix 11 February 2019, 03:20

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Userlevel 7
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Hello @sbmccray774 and Welcome to the Webroot Community!

So your saying the Offline Shield will not stay on correct?

If it continues I would suggest that you try a clean reinstall!

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?