I clicked on a link I shouldn’t have, and by doing so introduced my computer to a malwar called mergenetworkprotocol. It produces pop-up ads on my computer that won’t go away. On the web, I learned that it can do a lot of other nasty things. How can I get rid of it?
Solved
Picked a virus that Webroot missed: mergenetworkprotocol
Best answer by ProTruckDriver
Hello
Please contact Webroot Support. When sending in a Support Ticket a Webroot log is automatically sent. Webroot Support Employees will look at the log and notify you to what has to be done to solve this problem.
Support: https://www.webroot.com/us/en/about/contact-us
Business Support: https://www.webroot.com/us/en/business/support/contact
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Hello
Please contact Webroot Support. When sending in a Support Ticket a Webroot log is automatically sent. Webroot Support Employees will look at the log and notify you to what has to be done to solve this problem.
Support: https://www.webroot.com/us/en/about/contact-us
Business Support: https://www.webroot.com/us/en/business/support/contact
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. "An Apple a Day, Keeps Microsoft Away."
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.