Reactivation of protection is very unclear.

  • 25 January 2022
  • 1 reply

I am told I am not protected. Considering I paid for an other year, I dont understand what is going on.


Best answer by TylerM 25 January 2022, 20:56

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Userlevel 7
Badge +25

Hi @Smikes 


This might be a keycode issue. When you open the interface and click on the cogwheel at the bottom right next to “my account” what does it say? If it says the status is active and gives days in the subscription then you are all good. If it says expired then you would need to activate the new keycode that you just bought. 


As always we can help you do this by contacting our free support as well

Webroot Support:

Submit a ticket

Call 1-866-612-4227


Let us know if you need anything else