I am having difficulty deleting malware infection. It is showing as white cross on red shield. I have uninstalled and installed four times with same result. Any thoughts?
Red shield with white cross
Best answer by Tevita
Eventually was connected by a technical guy operating out of the USA. He was able to offer a suggested fix, which appears to have worked. I uninstalled then reinstalled WSA. This involved the installation program running a full scan under a blue screen. Then when it identified a threat, instead of going through the ‘remove’ threat’ process, I unchecked the box associated with the threat file. I then ran a full scan again which resulted in the return fo the green screen indicating no threats exist.
I am little concerned a subsequent full scan will identify the rogue file, but keeping fingers crossed.
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