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remove device from subscription


  • Fresh Face
  • 2 replies

Hello,

When I log into my account it lists 9 computers being protected. Most of these are old computers I no longer have. Not sure why they are still showing up. I physically don't have the computers. How do I remove them from my list of computers in my account?

Thanks

Keven

Best answer by SXR6

Locate your nearest Support Office and contact the Support Team at the Office. 

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  • Author
  • Fresh Face
  • 2 replies
  • July 10, 2023

 


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  • Popular Voice
  • 86 replies
  • July 12, 2023

Locate your nearest Support Office and contact the Support Team at the Office. 


TripleHelix
Moderator
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  • Moderator
  • 8568 replies
  • July 12, 2023

Hello @kgh 

 

Just to add what @SXR6 said here is Webroot’s Support Contact info:

 

Webroot Support:

Submit a ticket 24/7/365

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Please let us know the outcome!

 

Thanks,


  • Author
  • Fresh Face
  • 2 replies
  • July 18, 2023

Thanks