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remove device from subscription

  • 10 July 2023
  • 4 replies
  • 216 views

  • Fresh Face
  • 2 replies

Hello,

When I log into my account it lists 9 computers being protected. Most of these are old computers I no longer have. Not sure why they are still showing up. I physically don't have the computers. How do I remove them from my list of computers in my account?

Thanks

Keven

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Best answer by SXR6 12 July 2023, 13:25

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4 replies

 

Userlevel 6
Badge +17

Locate your nearest Support Office and contact the Support Team at the Office. 

Userlevel 7
Badge +63

Hello @kgh 

 

Just to add what @SXR6 said here is Webroot’s Support Contact info:

 

Webroot Support:

Submit a ticket 24/7/365

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Please let us know the outcome!

 

Thanks,

Thanks