Renewal Not Showing

  • 14 March 2019
  • 1 reply

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I renewed a week ago but webroot show it is expired. How to fix?

Best answer by Ssherjj 14 March 2019, 14:25

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1 reply

Userlevel 7
Badge +62
Hello impac,

Welcome to the Webroot Community,

Would you try doing a clean reinstall of Webroot?

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Or you can Submit a Support Ticket or Contact Webroot Support and they can help you.

Please let us know if that resolves your issue?