Skip to main content
Customer Support Customer Support
Answer

Renewal Not Showing

  • March 14, 2019
  • 1 reply
  • 83 views
I
New Member
Forum|alt.badge.img+1
I renewed a week ago but webroot show it is expired. How to fix?

Best answer by Ssherjj

Hello impac,

Welcome to the Webroot Community,

Would you try doing a clean reinstall of Webroot?

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Or you can Submit a Support Ticket or Contact Webroot Support and they can help you.

Please let us know if that resolves your issue?

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • March 14, 2019
    Hello impac,

    Welcome to the Webroot Community,

    Would you try doing a clean reinstall of Webroot?

    Please follow the steps closely!

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Or you can Submit a Support Ticket or Contact Webroot Support and they can help you.

    Please let us know if that resolves your issue?
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    TripleHelix
    Terms & ConditionsAccessibility statement