Webroot Chrome extension not automatically loading on new Windows 10 PCs

  • 1 February 2018
  • 1 reply

We just started installing a bunch of new Dell Win10 Pro PCs and HP Win 10 Pro laptops for an existing customer that is already on WRSA. We are not seeing any of these systems showing the Webroot extension in Chrome. Usually the first time we launch Chrome the user will see a notification about the extension for them to activate. That is not happening and we are not seeing it in the list of extensions in Chrome. This has been working fine on all of their existing Win7 Pro systems. The version of WRSA that was deployed on these new systems is 

Best answer by akim 9 February 2018, 23:30

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Userlevel 7
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Hi @, I've spoken with our support team and they have asked that you open a ticket here, as they will need to review your logs. Thanks!