Webroot ratings not working

https://status.webroot.com/

FWIW ~ Google search results annotations okay for me in Chrome.

Thank you for the suggestion.

I first noticed the problem after Microsoft did an automatic update on my computer. I didn't initially connect the update with the lack of Webroot ratings.

A few minutes after you kindly posted your suggested remedy, I received another Microsoft update notice. So, I let the update occur. After that second update the ratings problem was solved and back to normal, so I didn't employ your suggestion (but will keep the sequence should a future-like problem occur).

I appreciate the time you took to help.

Giants1950 wrote:

Thank you for the suggestion.

I first noticed the problem after Microsoft did an automatic update on my computer. I didn't initially connect the update with the lack of Webroot ratings.

A few minutes after you kindly posted your suggested remedy, I received another Microsoft update notice. So, I let the update occur. After that second update the ratings problem was solved and back to normal, so I didn't employ your suggestion (but will keep the sequence should a future-like problem occur).

I appreciate the time you took to help.

Great and thanks for reporting back!

Cheers,

Hi, I have found that when this 'failure' occurs it is most often at a weekend. Whilst I cannot speak for WSA it is well known that Weekends & indeed during the night hours, IT providers frequently do updates, backroom work & etc in what is usually regarded as down time. Sometimes when I experience this 'failure' I find that Googling random traders, businesses etc in the same discipline will show Ratings ticks whilst others in another discipline will not. If you click on one which has no rating you will normally see an OK or otherwise by going to the green W in the top right corner. If you get a Grey circle where the W should be then it usually means that the Ratings service is down for some reason. Generally things get back to normal after a day or two although very occasionally the off line issue runs a bit longer. Whilst the Ratings are useful you should not worry because you are protected from malware as long as the Padlock is showing in the bottom right tool bar. I hope that this helps.