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Webroot recently started blocking a game's Internet Connection

  • November 7, 2019
  • 6 replies
  • 663 views
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Fresh Face
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Within the past few days, one of my games has no internet connection when webroot is enabled. This program never had an issue with webroot till recently. No settings I change will allow the connection unless I completely disable webroot. 

 

If it is allowing the connection, it makes it so slow that the connection always times out.

Best answer by ProTruckDriver

Hello @NoUsernameFound Welcome to the Webroot Community Forum.

Can you please try a “Clean Reinstall” of WSA.

Please follow the steps closely!
 

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again

If that does not solve the problem,

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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      Hadrix
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    N
    Fresh Face
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    [Status Update] On some special occasions the connection works; however, for some reason the initial connection to the server is real long (Causing the connection to time out).  This is a webroot issue that popped up a day  or two ago.

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • 7848 replies
    • Answer
    • November 7, 2019

    Hello @NoUsernameFound Welcome to the Webroot Community Forum.

    Can you please try a “Clean Reinstall” of WSA.

    Please follow the steps closely!
     

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again

    If that does not solve the problem,

    Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

    Support Ticket System is Open 24/7

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    HTH,

    Dave.

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
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    2 people like this
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      Ssherjj
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      freydrew
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    • freydrew
    • Retired Webrooter
    • 1550 replies
    • November 7, 2019

    @ProTruckDriver is right. The best place to go would be Support. Thanks for letting us know. 

    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • 802 replies
    • December 3, 2019

    Hey @NoUsernameFound ,

    Any luck solving this with support? Did a reinstall fix your issues?

     

    -Keenan

    N
    Fresh Face
    Forum|alt.badge.img+3

    Sorry for not responding sooner. The issue seemed to fix itself as mysteriously as it happened. Without any obvious change, I can’t say what fixed it.

    Jasper_The_Rasper
    Ssherjj
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      khumphrey
    TripleHelix
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    • TripleHelix
    • Moderator
    • 9043 replies
    • December 3, 2019
    NoUsernameFound wrote:

    Sorry for not responding sooner. The issue seemed to fix itself as mysteriously as it happened. Without any obvious change, I can’t say what fixed it.


    WSA Cloud probably whitelisted files in the Webroot Cloud Database! You can check MD5 hash files here: http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
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