"WSAM6-Consumer" Wants to Use "" to Sign In error message

  • 28 October 2020
  • 1 reply

My wife has been using Webroot on her iPhone 6 for two years (since she bought it). Now the icon for Webroot has changed and when we click on it, we get a message saying: Information has not been verified yet. Please enter your information on the Account Creation/Login page. There is a blue “Go” button at the bottom of the screen. When I click “Go” the message: "WSAM6-Consumer" Wants to Use "" to Sign In appears, with the choices “Cancel” and “Continue.” I don’t trust this and don’t want to re-enter our info. Please help.


Best answer by TripleHelix 28 October 2020, 23:43

View original

1 reply

Userlevel 7
Badge +63

Hello @MarjolaB 


See here for more info:




If you continue to have issues you may need to contact Webroot Support.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.