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"Your New Keycode Has Been Acitvated"

  • November 3, 2019
  • 1 reply
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  • EJ27
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When my subscription was about to expire, I purchased a new keycode, and activated it on all my PC’s.  The program seems to be working fine, but every day I get a pop-up which says: "Your New Keycode Has Been Acitvated. Additional tools and options are available to help you set up your new keycode." 

I opened a  Support Ticket, and they suggested re-installing Webroot.  I would rather not go through that hassle, on each of my PC’s.  Does anyone know of another way to get this pop-up to stop?

(BTW: If I click on the link in the pop-up, it goes to a non-existent web page.)

 

Best answer by ProTruckDriver

Hello @EJ27 

What Support said is about the only way to stop the pop-ups. To do a uninstall / Clean Reinstall:

Please follow the steps closely!
 

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again

HTH,

Dave.

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    ProTruckDriver
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    • November 3, 2019

    Hello @EJ27 

    What Support said is about the only way to stop the pop-ups. To do a uninstall / Clean Reinstall:

    Please follow the steps closely!
     

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again

    HTH,

    Dave.

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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