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To our Valuable Customers,

 

On the afternoon of February 24, Webroot users reported login issues and slow device performance. Our investigation revealed a surge in traffic to one of our cloud-based hash lookup services. To address this, we quickly scaled up backend capacity, restoring service within two hours.

Similar to an incident in December, a failure in agent logic led to excessive API calls, straining the cloud’s responsiveness and delaying certain processes.

 

 

To prevent future occurrences, we are implementing improvements, including:

  • Enhancing agent logic to reduce backend load during call failures.
  • Regularly reviewing and adjusting cloud capacity limits.
  • Re-architecting the agent’s cloud application for better scalability.
  • Optimizing AWS policies to strengthen platform performance.
  • Enhancing service monitoring for faster issue resolution.
  • Decoupling service dependencies to improve reliability.

 

We appreciate your patience and remain committed to delivering reliable endpoint protection.

– The Webroot Team"

Thank you for letting us know ​@TylerM 


Thanks ​@TylerM for the info! 


Thanks Tyler 😎


Thank you for the update. ​@TylerM 


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