Just experienced this today and it is not fun.  Kind of a flaw in the logic of Webroot.   Our systems were detecting a PUP and sending a notification email.  After watching the cycle a few times, the pattern emerged:

 

1) Scan system

2) Detect PUP

3) Send notification email

4) Initiate Cleaning Process

5) Unable to clean PUP

6) return to #1 after a clean

 

This logic resulted in receiving a new notification every 6 minutes from Webroot (the cycle time of the scan, clean, scan.)

 

INSTEAD, Webroot should recognize the PUP, send a notification, attempt to clean, and only notify again if the clean was unsuccessful.  The detection would only send a single email and the clean failure would send a single email.  

 

Right now, I have hundreds of emails clogging up my ticketing system due to the failed logic above. 😞