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Issues with Removing Clients in Web Console

  • August 11, 2014
  • 5 replies
  • 26 views

ajstringham
Popular Voice
Hey all, 
 
I have an issue where I am trying to remove clients from the web console. The machines no longer exist but I cannot figure out how to get my two licenses back. Any help would be much appreciated!
 
Thanks!
A.J.

5 replies

nic
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  • Retired Webrooter
  • August 11, 2014
Did you try the de-activate command on the Group Management tab?  That should remove the device and uninstall endpoint on it, and give you the license back.

ajstringham
Popular Voice
  • Author
  • Popular Voice
  • August 11, 2014
I hadn't seen that. I'll give that a shot. Thanks!

nic
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  • Retired Webrooter
  • August 11, 2014
Sure thing - let me know how it goes!

ajstringham
Popular Voice
  • Author
  • Popular Voice
  • August 11, 2014
Sure enough, that fixed it! I guess I wasn't thinking to look on that tab. Stupid me. Thanks! 

nic
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  • Retired Webrooter
  • August 11, 2014
Cool glad that did the trick.  You're not stupid - it just takes time to learn new software 🙂