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Maintenance Outage: Thursday, 10 May

  • May 10, 2018
  • 6 replies
  • 24 views

akim
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  • Retired Webrooter
Update: The maintenance has been completed successfully. Thank you for your patience!
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We have a maintenance outage today, 10 May 9-10 am MDT / 3-4 pm GMT to perform backend upgrades.
 
During the outage, consoles, reporting, and alerts will be unavailable.
 
We apologize for any inconvenience this may cause, and thank you in advance for your patience.

6 replies

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  • Community Expert Advisor
  • May 10, 2018
Hey @
 
Do we know for how long this maintenance window will be and why we are having it? 
 
John

akim
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  • Author
  • Retired Webrooter
  • May 10, 2018
Hi @, there is a 30 minute estimate, and is due to a critical backend update. We will update this thread if anything changes. 

10d
Popular Voice
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  • Popular Voice
  • May 10, 2018
that's ... not a lot of notice

akim
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  • Author
  • Retired Webrooter
  • May 10, 2018
The maintenance has been completed successfully. Thank you for your patience!

DTMT
Popular Voice
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  • Popular Voice
  • May 10, 2018
@ wrote:
Hey @
 
Do we know for how long this maintenance window will be and why we are having it? 
 
John
I would like to know as well.  Also, as with product releases, as a partner, we would greatly appreciate having advance notice, preferably in e-mail to us so that we can plan for these things in order to better support our clients.

akim
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  • Author
  • Retired Webrooter
  • May 10, 2018
We definitely understand @. Unfortunately we were only just alerted to a critical issue affecting our backend platform. This was addressed and resolved within 30 minutes of the notification. 
You should be up and running as normal now. If not, please let us know.