Tarnak wrote:the changes recently...made have been discombobulating for me
:D Where do you find these wonderful words, Tarnak ?!?!
Not trying to be "polemical", as Baldrick puts it, but just wanting to throw some clarity on what I was trying to say.
One thing I was getting confused about was that I tend to automatically (and quite mistakenly) think that WSA = WSA for PCs. Kinda shows my IT limitations, dunnit 😠. Sorry for my muddled thinking 😞.
So when I was saying that I thought it was superfluous to have different categories for different Product Versions, I was actually referring to the PC Product versions. Sorry for the confusion, guys!
May I therefore clarify why I was saying the above?
The only time it makes the blindest bit of difference which PC Product Version you are using is when it concerns the extra features, i.e. the bells and whistles, as all the AV stuff is precisely the same for all versions (that is, unless I've got this completely wrong in which case perhaps a Webroot employee such as @ or @ can correct me on this). Which is why it seems to me totally pointless to have different categories for different PC Product Versions.
So let me modify what I was saying: I feel that the categories for the PC Product Versions Antivirus, Internet Security Plus and Complete (and arguably AV for PC Gamers) should be merged because from the point of view of the AV stuff there is absolutely no difference between them. However, Android, Mac and Mobile for iOS should continue to have separate categories (though let me say I am speaking from almost total ignorance regarding these products as I do not personally know them). I believe that there should also be separate categories for each bell and whistle, e.g. Backup & Sync, Password Manager, System Optimizer, System Analyzer, Personalized Security Report. Why? Because some of these bells and whistles are not unique to one product version so it can become confusing and difficult to find all the threads on these topics because they are currently scattered around different Categories. And of course it would be even easier if they each had their own category. I further believe (though I may be wrong on this) that it should be feasible, with proper planning and forethought, to set up a procedure for generating a new thread in a way that makes it clear to the poster when their question belongs to one of the "bells and whistles" categories.
Well, I'm sure a lot of people may disagree with me on some or all of this, but that's my view.
@ wrote:
....So when I was saying that I thought it was superfluous to have different categories for different Product Versions, I was actually referring to the PC Product versions.
...
The only time it makes the blindest bit of difference which PC Product Version you are using is when it concerns the extra features, i.e. the bells and whistles, as all the AV stuff is precisely the same for all versions...Which is why it seems to me totally pointless to have different categories for different PC Product Versions.
...
So let me modify what I was saying: I feel that the categories for the PC Product Versions Antivirus, Internet Security Plus and Complete (and arguably AV for PC Gamers) should be merged because from the point of view of the AV stuff there is absolutely no difference between them.
Me too.
Hello Muddy and Cavehomme,
I have kept silent about these last few posts saying that there is no difference in the
PC Webroot Antivirus and the
Webroot Gamers Antivirus. Whether it makes a difference or not...The PC Gamer version comes with System Optimizer and the PC Antivirus does not have System Optimizer.
Please look
HERE at this post. It's an old post but still has merit.
Hi Sherry,
You mods are way more experienced and it's you guys who have to work the forums, so personally I appreciate your views. But the point that Muddy made about, say, System Optimizer, is that's an additional function to the basic PC AV, however, the remainder of functionality betweeb the 2 versions is perhaps 95% the same.
If a user of Gamers Antivirus raises an issue concerning, for example, the firewall, or ID protection, and if it's answered by a mod under Gamers Antivirus, then the way I see things, a user with a similar issue but who uses the basic PC Antivirus may not think to look under Gamers Antivirus and therefore may not see your answer if they have the same issue.
Baldrick's point that the users should be using the search function is a bit problematic for me (if I correctly understood his point) because in my view, a user will not go to use the search box first, instead a user will initially be drawn by the product categories and choose THEIR product. They will then spend time scrolling through the list of issues under their product.
At some point sooner or later, if they don't see their issue listed under their product, they may at that point use the search function. If their issue is then listed in the search results, and they click through to it, and if they find that issue thread is under another product, that could add some confusion to less experienced users since they may not necessarily realise that in my 2 example functions the issues are probably the same under 2 different webroot products, unlike experienced users. That's why I think Muddy's suggestion is more logical and natural to a user-issue workflow situation.
As I said earlier, that's not the biggest problem for me, it's the new UX which is a step or several steps backwards, sorry to say. I don't want to be negative, I think users should have a positive and easy experience, not struggle with a design dictate from the latest pushers of a bad design fad ;)
Thank you Cavehomme for that explanation.
Yes, I do understand what you and Muddy are saying about the New Community UX Enhancements. But I just wanted to say that there is a slight difference in the 2 Webroot AV's. 😉 that's all.
To me the changes to the Forum are not of are doing or do we have much influence to strive for any changes concerning the format. This is all left up to the Management and the Senior Director of this Forum. (Kelly Titterington) So maybe she will look at this thread and decide if any of our posts serve merit or not. I feel we are only being informed of the changes that are coming and nothing else. Of course I could be wrong about that?
I do know it took years to get the Management to give us a Mac category. @ and myself along with @ & some others pushed for this much needed category. So right now all our ideas are just that. I do appreciate the opinions/ideas given. Who knows, we might be heard.:S
I agree entirely with Muddy and Cavehomme that there should not be separate sections for the three main PC variations currently listed under Product Discussions. One would suffice with separate sections for the "bells and whistles".
However this is just one of many issues I have with the current set up but I haven't the time or inclination to say any more for now.
@ wrote:
...the point that Muddy made about, say, System Optimizer, is that's an additional function to the basic PC AV...
Precisely.
I think (and may I say on this, welcome to the club!!) that you are getting a bit confused here, Sherry. System Optimizer is
not part of the AV stuff but one of the "bells and whistles". As
@ says, it is an
"additional function".
Incidentally, I know well the configuration of the
AV for PC Gamers product. It is my ideal product version exactly because it includes the two parts that I like about Webroot: the very good System Optimizer and the
absolutely superlative AV stuff—and at the same time excludes all the other bells and whistles that I consider to be dodgy (with the possible exception of Password Manager which I have not so far used*). I'll always recommend this Webroot version to my friends with the proviso that this is only when they have just one PC as it gets uneconomical compared to other Webroot products when you have two or more devices.
@ wrote:
...the remainder of functionality betweeb the 2 versions is perhaps 95% the same.
Unless I am mistaken, 100% the same—totally, completely, 100% identical. Which is why it seems to me to be so crazy to have different categories for each of these (four) PC products.
*However, there are serious issues with Logmein, the parent company of LastPass, which Webroot's Password Manager depends on, that would make me wary of using it.
@ wrote:
@ wrote:
...the point that Muddy made about, say, System Optimizer, is that's an additional function to the basic PC AV...
Precisely.
I think (and may I say on this, welcome to the club!!) that you are getting a bit confused here, Sherry. System Optimizer is not part of the AV stuff but one of the "bells and whistles". As @ says, it is an "additional function".
Incidentally, I know well the configuration of the AV for PC Gamers product. It is my ideal product version exactly because it includes the two parts that I like about Webroot: the very good System Optimizer and the absolutely superlative AV stuff—and at the same time excludes all the other bells and whistles that I consider to be dodgy (with the possible exception of Password Manager which I have not so far used*). I'll always recommend this Webroot version to my friends with the proviso that this is only when they have just one PC as it gets uneconomical compared to other Webroot products when you have two or more devices.
@ wrote:
...the remainder of functionality betweeb the 2 versions is perhaps 95% the same.
Unless I am mistaken, 100% the same—totally, completely, 100% identical. Which is why it seems to me to be so crazy to have different categories for each of these (four) PC products.
*However, there are serious issues with Logmein, the parent company of LastPass, which Webroot's Password Manager depends on, that would make me wary of using it.
Oh well Bells. Bells, Whistles, Whistles..and Muddy it wouldn't be the first time I have been confused or missing the agenda/points made.
What's the point in continuing this thread with 2 expert English Majors anyways!:p
What's that all about, Sherry?
I'm not an English major but someone who just decided to start teaching English to foreigners so I could live abroad (though I trust I don't make too bad a job of it despite my deficiencies ;)). And as I pointed out in my post, I got far more confused than you did (see my post earlier this morning European time).
Hi Muddy,
Just saying I cannot be "simple" or express what I feel and think without being bombbarded with or I don't get the point or I am "confused". 😠 I did say I understand and I appreciate all ideas/points made in my last post to Cavehomme. So it's being drawn out wouldn't you say? Or not?
I feel like I am fighting a struggle about one simple comment that I have stated, the difference between Webroot's AV & Webroot's Gamer. This could go on and on with my lack of understanding or agreeing...
Personally, I feel that any further discussions are futile & pointless...views have been expressed (and in some cases over expressed) & debated...but as Sherry quite correctly pointed out...what we say here is precisely that...just words.
At the end of the day the Community Management Team, and more especially the senior manager responsible for the Community, will decide (or indeed may well have already decided) how it will be. And there will be diddly squat that we can do about it.
As the Borg oft say "Resistance is futile". 😞
Sorry, Sherry. I just thought you failed to get my point regarding the distinction between the core product (AV protection) and the bells and whistles, just as I failed to get the point that the WSA products include more than just the PC security products. My argument was massively wrong because I was assuming without thinking that all the Webroot products were PC products. Imho your argument was slightly wrong because System Optimizer is not part of the AV protection but an additional feature.
Yes, we both expressed an opinion, and in my opinion we both got confused. In my opinion. Only, me far more so. Sorry if I went on a bit 😞 Let's leave it there, shall we, if you agree :D
Hi Muddy,
I am sorry and I apologize as well.:D
Let's agree to agree!;)
Amen to that!
On a completely different note, 100 (!!) new PC Beta testers added to the PC Beta group so far just today, and that is at 19:56 GMT and still counting! BurnDaddy and ProTruckDriver seem to have completely withdrawn from the Community Forum—while I get the impression that Daniel is taking considerably more of a back seat, and that since quite a few days ago. This due to fallout from Lifetimegate (a bruising and still, to my mind, unsatisfactory experience) ??
Hi Muddy7, Can you enlighten me and/or PM me with Lifetimegate?
I'd rather not. Sorry 😞
@ wrote:
Tarnak wrote:the changes recently...made have been discombobulating for me
:D Where do you find these wonderful words, Tarnak ?!?!
I read books, and listen to other people, and if I don't know the word look in the dictionary. 😉
Ask a stupid question... :D
Guess I'll have to start reading and listening more.
I try not to bloviate, but sometimes I get carried away. :D
...bloviate... :D
As I say, where do you find these wonderful, quirky words??
The inimitable Tarnak...
The next time I see an old friend of mine who is a lover of words, after I've spouted forth a bit, I'll say to him: "I'm sorry if I'm bloviating. I hope I'm not discombobulating you." I'll watch how he reacts with keen interest 😃
@ wrote:
...100 (!!) new PC Beta testers added to the PC Beta group so far just today...
And now it's
300. And counting...
@ wrote:
@ wrote:
...100 (!!) new PC Beta testers added to the PC Beta group so far just today...
And now it's 300. And counting...
And not necessarily a good thing...:(
