UPDATE :

• All Webroot products are functioning as expected.
  
• All transaction functionality has been restored and network issues resolved.
  
• All Webroot customers were protected during this issue.
  

 

• Some Webroot customers may experience transaction disruptions due to network issues.
  
• Webroot business customers running any Webroot products are protected, including Webroot SecureAnywhere Endpoint Protection, Mobile Protection, DNS Protection, Security Awareness Training and BrightCloud Threat Intelligence Services.
  
• Webroot is working around-the-clock to fix the issue.

 

 

Some Webroot customers may experience transaction disruptions due to network issues. We are working around the clock to fix the issue.

 

All Webroot consumer and business customers running any Webroot products are protected, including Webroot SecureAnywhere Endpoint Protection, Mobile Protection, DNS Protection, Security Awareness Training and BrightCloud Threat Intelligence Services.

 

For business customers, the Webroot SecureAnywhere console is functioning normally, but calls through the Unity API may not function and users may get error messages. Partner cart transactions may not be processed. 

 

The BrightCloud Threat Intelligence Services are functioning normally.

 

We will update this post as more information becomes available.

 

• To reach Support with questions or issues, open a ticket online: https://mysupport.webrootanywhere.com/supportwelcome.aspx.
  
• Visit our Official Business Customer Support page
  
• Or reach Support via telephone:

o  In the US:

• Business: 1-866-254-8400
  
• Embedded Threat Intelligence: 1-800-870-8102

o   In APAC:

• Toll Free: 1800 848 307

o   In the UK:

• Business: +44 (0) 808 101 7260

o   In Ireland:

• Business: 1 800 902 213