UPDATE :

• All Webroot products are functioning as expected.
  
• All transaction functionality has been restored and network issues resolved.
  
• All Webroot customers were protected during this issue.
  

 

• Some Webroot customers may experience transaction disruptions due to network issues.
  
• Webroot consumer customers running any Webroot products are protected. 
  
• Webroot is working around-the-clock to fix the issue.

 

Some Webroot customers may experience transaction disruptions due to network issues.

 

At this time, we may not be able to process online orders or renewals.

 

Home users purchasing through retailers are not impacted.

 

All customers using any Webroot product are protected, including Webroot SecureAnywhere Endpoint Protection and Mobile Protection users.

 

We will update this post as more information becomes available.

 

• To reach Support with questions or issues, open a ticket online: https://mysupport.webrootanywhere.com/supportwelcome.aspx.
  
• Visit our Official Home and Home Office Customer Support page. 
  
• Or reach Support via telephone:

o   In the US:

• Home & Mobile Security: 1-866-612-4227

o   In APAC:

• Home: 1 800 177 035

o   In the UK:

• Toll Free: 1 800 804 7013

o   In Ireland:

• Toll Free: 1 800 303 385