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I am still unable to open passwords even using other pcs. Is there a problem or fix im not aware of ?
@ wrote:

I am still unable to open passwords even using other pcs. Is there a problem or fix im not aware of ?

Hello richsdca! To the Community Forum,:D

 

Have you tried signing into the Webroot Account Console and checked to see your Passwords from there?

 

Are you having troubles here?

 

 

Can you access your password manager in your Browser?

 

.

 

Please provide more information so that we can assist you further...

 

 

Regards,
That is where I have been signing in. Chrome warning says "this page includes script from unauthenticated soures" Webroot still fills in passwords but when I go to the screen that lists my passwords, I get this warning and the box that says passwords shows a lock on it. I can access every thing else on webroot. I have the latest version of chrome.
@ wrote:

That is where I have been signing in. Chrome warning says "this page includes script from unauthenticated soures" Webroot still fills in passwords but when I go to the screen that lists my passwords, I get this warning and the box that says passwords shows a lock on it. I can access every thing else on webroot. I have the latest version of chrome.

Hello I have a couple options would you mind trying the Password Management Toolbar Fix Tool For PC:

http://download.webroot.com/toolbarfix.exe and see if that works or I would suggest the latter here. Because I cannot duplicate this issue! You also could uninstall Chrome and reinstall doing that if the Toolbar fix doesn't work or issue a Support Ticket Here

 

 

 

Can you please do a clean reinstall of WSA and Please follow the following steps closely:

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for all of the following steps
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.

 

Thanks,
I uninstalled google chrome and webroot and reinstalled and still cant open passwords. Driving me nuts! I didnt notice this untill I downloaded some apps on chrome. Coincident ? Im just worried about someone having access to passwords.
@ wrote:

I uninstalled google chrome and webroot and reinstalled and still cant open passwords. Driving me nuts! I didnt notice this untill I downloaded some apps on chrome. Coincident ? Im just worried about someone having access to passwords.

Hi richsdca,

 

Well I'm so sorry for all this worry and hassle but you can issue a Support Ticket and they can look into things for you! Do you want to do that and get back to us with the outcome?

 

Or you can check this information here for bad PUPs

 

 

Canned Reply: PUA's

 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application.) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:

 


  • Open Webroot SecureAnywhere
  • Click on ‘Advanced Settings’ from the top right
  • Select ‘Scan Settings’ from the left side
  • Unselect the option “Detect Potentially Unwanted Applications”
  • Click on the Save button (you may have to enter in a CAPTCHA)
  • Reselect the option to “Detect Potentially Unwanted Applications”
  • Click on the Save button
  • Run another scan with Webroot and remove any items that get detected.
To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.

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