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Answer

Terminal Server sessions hanging on logoff

  • July 21, 2014
  • 3 replies
  • 78 views
nic
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  • nic
  • Retired Webrooter
If anyone is running WSA on a Terminal Server and having hanging issues on logoff, here's how to fix it:
 
Adding a wrsa.exe DWORD value, with no data, to the registry key:
HKLMSYSTEMCurrentControlSetControlTerminal ServerSysProcs.
 
Simply creating a .reg file with the contents below, will add this key:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlTerminal ServerSysProcs]
"wrsa.exe"=dword:00000000

Best answer by JohnnyS

We have discovered that key alone isn't providing the best solution for the issue. I have done some testing and the following keys together alleviate the issue:
 
[HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlTerminal ServerSysProcs]
"wrsa.exe"=dword:00000000
 
[HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl]
“WaitToKillAppTimeout”=”2000”
“AutoEndTasks”=hex:0
 
We are working on a fix for this at the agent level ouside of these registry keys. We should have this fix out hopfully soon. Please keep an eye on our release notes.

    3 replies

    JohnnyS
    • JohnnySOpenText Employee
    • OpenText Employee
    • Answer
    • April 7, 2015
    We have discovered that key alone isn't providing the best solution for the issue. I have done some testing and the following keys together alleviate the issue:
     
    [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlTerminal ServerSysProcs]
    "wrsa.exe"=dword:00000000
     
    [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl]
    “WaitToKillAppTimeout”=”2000”
    “AutoEndTasks”=hex:0
     
    We are working on a fix for this at the agent level ouside of these registry keys. We should have this fix out hopfully soon. Please keep an eye on our release notes.
    nic
    J
    Fresh Face
    • Jonk
    • Fresh Face
    • February 19, 2016
    I can see the key type of the first entry but i dont want to assume the other two. Can you list what type of key the last two entries are:
     
    [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlTerminal ServerSysProcs]
    DWORD: --"wrsa.exe"=dword:00000000
     
    [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl]
    “WaitToKillAppTimeout”=”2000”  -- Is this STRING?
    “AutoEndTasks”=hex:0                  -- Is this DWORD?
    JohnnyS
    • JohnnySOpenText Employee
    • OpenText Employee
    • February 19, 2016
    [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlTerminal ServerSysProcs]
    DWORD: --"wrsa.exe"=dword:00000000
     
    [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl]
    “WaitToKillAppTimeout”=”2000”     <--- REG_SZ
    “AutoEndTasks”="1"                          <--- REG_SZ
     
    Sorry for the confusion. You should set those values to what is acceptable for your environment, I recommend what I just listed above.
    RetiredTripleHelix
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