Skip to main content
Customer Support Customer Support

TextExpander Fails to Work on WebRoot for Mac

  • October 30, 2013
  • 3 replies
  • 63 views
J
Fresh Face
I am unable to get TextExpander to work on my macintosh due to secure input being enabled by WebRoot. 
 
Can I not white list this application in some way on the mac? A previous https:///t5/Webroot-SecureAnywhere-Complete/Text-Expander-software-Breevy-PhraseExpress-limitations/td-p/54706 on the forum was specifically related to Windows version of the software, so any help for this issue with mac users?

    3 replies

    akim
    Forum|alt.badge.img+35
    • akim
    • Retired Webrooter
    • October 31, 2013
    Hi jvreeland,
     
    I apologize for the trouble, this is a known issue that our development team is working on. You can read more about the issue and the temporary workaround here (select "yes" if it asks you if you cannot use Secure Input). Please let me know if you have any additional questions.
    Anna - Webroot Sr. Advocate Programs Manager
    J
    Fresh Face
    • jvreeland
    • Author
    • Fresh Face
    • October 31, 2013
    That got it working, but need to update that FAQ to show the option to disable (uncheck) is now titled 'Secure Keyboard Entry Mode'

    Thanks for the workaround!
    akim
    Forum|alt.badge.img+35
    • akim
    • Retired Webrooter
    • October 31, 2013
    Thank you for pointing that out, I will see that it gets updated. 
     
    Thanks!
    Anna - Webroot Sr. Advocate Programs Manager
    RetiredTripleHelix
    Terms & ConditionsAccessibility statement