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Want to help spread the word about Webroot? Come join our Needle Chat Advocate program

  • November 2, 2015
  • 13 replies
  • 38 views

nic
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  • Retired Webrooter
Do you love helping others protect their systems & data? We are looking for security enthusiasts and tech-savvy advocates to represent us via live chat on webroot.com

We have partnered with Needle to offer a guided shopping experience using passionate brand advocates helping webroot.com shoppers discover the perfect security solution.

If selected, you'll receive chats from Webroot customers who need expert help with system and data protection selection.

In exchange, you can earn products AND even some extra cash. If you are interested in learning more about this opportunity, please click here to apply.

13 replies

acooldozen
Bronze VIP
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  • Bronze VIP
  • November 3, 2015
I would like to have a little more info nic??

nic
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  • Author
  • Retired Webrooter
  • November 3, 2015
Sure - so this is a third party company that we contract with for this. They recruit and train advocates for various products and companies. Once you are onboarded, you sign up for shifts at your convenience, from 1 to 4 hours. How it works is that people who come to webroot.com and have questions get offered the opportunity to talk to someone via a chat window. When they accept, you would chat with them about what product is a best fit for them and answer any questions they have. When they end up making purchases you get credits towards a reward store that Needle manages, as well as cash rewards for completed sales. It's an interesting new model for product advocates, but we've found that it's been very successful for us and the chat advocates find it a good way to have a flexible part-time job that works for their schedules.

RetiredTripleHelix
Gold VIP
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@ wrote:
Do you love helping others protect their systems & data? We are looking for security enthusiasts and tech-savvy advocates to represent us via live chat on webroot.com

We have partnered with Needle to offer a guided shopping experience using passionate brand advocates helping webroot.com shoppers discover the perfect security solution.

If selected, you'll receive chats from Webroot customers who need expert help with system and data protection selection.

In exchange, you can earn products AND even some extra cash. If you are interested in learning more about this opportunity, please click here to apply.
I did many months ago and never heard a word from them.
 
Daniel

nic
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  • Author
  • Retired Webrooter
  • November 3, 2015
Let me see what I can find out.

shorTcircuiT
Gold VIP
  • Gold VIP
  • November 3, 2015
I am very interested, but I think I need to get a few health related issues on better footing first.  I am not sure I can keep to a set schedule at the moment.  Should I go through the application process now, or wait for when things are a bit better situated?

nic
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  • Author
  • Retired Webrooter
  • November 3, 2015
The schedule is very flexible, so you might as well go through the application process now. You can work on days when you feel good and skip the ones that you don't!

shorTcircuiT
Gold VIP
  • Gold VIP
  • November 3, 2015
OK, thanks!  I will do the app tomorrow!  (Today is most certainly not one of the good days LOL)

cohbraz
Community Leader
  • Community Leader
  • November 4, 2015
Sounds interesting. I believe I will check it out!

nic
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  • Author
  • Retired Webrooter
  • March 16, 2016
Putting the word out again that Needle is looking for more participants, for anyone who is interested.  Please let me know if you'd like to join the program!

Baldrick
Gold VIP
  • Gold VIP
  • March 16, 2016
Will do Nic...but just do not have the time at the moment.
 
Regards, Baldrick

Ssherjj
Moderator
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  • Moderator
  • March 16, 2016
Certainly will thin about it Nic...

nic
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  • Author
  • Retired Webrooter
  • March 16, 2016
Thanks guys - and if you have any friends or family that you think would be interested, please pass it along to them.

cohbraz
Community Leader
  • Community Leader
  • March 16, 2016
I had signed up for it, but they wanted to interview me only at certain times of a day, which would have been while I was at work.