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Webroot Endpoint freezes computer on initial scan

  • November 14, 2012
  • 2 replies
  • 23 views
P
Fresh Face
Hey, I am currently trialing Webroot Endpoint and ran in to a problem on one of the machines.
 
It is a tablet based on the AMD Brazos CPU (Dual core 1GHZ). 
Windows 8 RTM.
 
After installing Webroot it goes to the internet to do the initial scan which seems to time out and eventually freeze the machine.
It says it has scanned 3 items by the time the machine becomes unusable.
 
Does Webroot have any known incompatibilities?
Volume Shadow Copy is disabled, is that a problem?

Best answer by pox67

All fixed.
This machine had an Intel 310 SSD in it that conflicted with Windows 8. Most importantly Volume Shadow copy would not work.
 
I have replaced the SSD with an MSATA Crucial model and Webroot installs as expected.

    2 replies

    Shawn
    • ShawnOpenText Employee
    • OpenText Employee
    • November 14, 2012
    Hello,
    There are no known scan or compatibility issues with SecureAnywhere and Windows 8. Please call our Enterprise Support team so we can further investigate and gather logs to troubleshoot this issue.
    We can be reached at 1-800-870-8102.
     
    Thank you,
    Shawn T
    Webroot Enterprise Support
    Shawn Townsend Webroot Manager, Product Support
    P
    Fresh Face
    • pox67
    • Author
    • Fresh Face
    • Answer
    • November 28, 2012
    All fixed.
    This machine had an Intel 310 SSD in it that conflicted with Windows 8. Most importantly Volume Shadow copy would not work.
     
    I have replaced the SSD with an MSATA Crucial model and Webroot installs as expected.
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