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Webroot Support Ticket webpage down?

  • October 29, 2014
  • 9 replies
  • 34 views

Hi,
 
The Webroot Support Ticket webpage https://www.webrootanywhere.com/servicewelcome.asp is not loading. I've tried both on IE and Firefox. Is there something wrong?

9 replies

shorTcircuiT
Gold VIP
  • Gold VIP
  • October 29, 2014
I am not able to get it up either, so you are not alone at the moment.
 
@ I assume you are already aware of this, but I am pinging you anyway just in case 🙂

Rakanisheu Retired
It was down for maintenance for about 15 mins, its back up now. 

shorTcircuiT
Gold VIP
  • Gold VIP
  • October 29, 2014
Thanks for the update 🙂  

  • Author
  • Bronze VIP
  • October 29, 2014
Ah thanks for the confirmation David. Good to hear I'm not alone. Too bad I had a remote session scheduled with one of the Support Team engineers. I guess I've missed it now that I can't reach the site. I'll have to reschedule. :(
 
EDIT: Thanks for the information Roy. Yes it's up and running again. I can reach it. 🙂

shorTcircuiT
Gold VIP
  • Gold VIP
  • October 29, 2014
Amit, try it again.  Mine is back up already as Rakanisheu noted.
 
You should be fine on your schedule!

Rakanisheu Retired
re: ams963 who was the remote session with? I dont see your ticket in the Queue?

  • Author
  • Bronze VIP
  • October 29, 2014
Oh I was supposed to have the remote session an hour ago but it seems my case has been reassigned to Ali from the Dublin Office to match my timezone. We've already rescheduled the session to tomorrow.
 
Thanks for asking Roy.:)

Rakanisheu Retired
Ah OK well in that case I wont throw anything over my desk to get his attention :D

  • Author
  • Bronze VIP
  • October 29, 2014
Well you could ask him to take extra special care of my case.;) I like getting favors.:)