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17538 Topics
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New Voice
WolfPackUNRNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
What Modules Differ Between Home and Business Editions?

Hello, I’m wondering how big the protection gap or module difference is between Webroot Home and Business Products. In particular I read a lot of announcements around the Evasion Shield (AMSI and Script) scanner and the Foreign Code Shields (suspicious execution patterns) announced back in 2020 and 2021 respectively. Reading through release notes looks like an Anti-Ransomware module is getting pretty close to release as well in 2024 but all 3 of these seem to be for the Business products only.Does the Home Editions contain (or will contain) these additional shields soon?Script Shield has toggle but I assume that is for an older script scanning technology that doesn’t have the more advanced hooks into AMSI like the newer Evasion Shield or am I wrong? Is there a plan to add the more capable Evasion Shield at some point even if disabled to start to avoid false positives? Foreign Code Shield - is this also a Business only Shield? I don’t see any mentions or toggles for something similar in

1769
TripleHelix
Moderator
10 months ago
M
New Member
Michaeljordan56New Member
asked in Webroot® SecureAnywhere™ - Antivirus
Experiencing Slowdowns - Seeking Assistance

I hope this post finds you well. Recently, I've noticed a slowdown in my system's performance, and I suspect it might be related to my Webroot antivirus software. I'm reaching out to the community to see if anyone else has experienced similar issues and if there are any known solutions.Here are a few details about my setup:Operating System: [Your OS] Webroot Product and Version: [e.g., Webroot SecureAnywhere 2024] Other Security Software Installed: [If applicable] Any Recent System Changes: [e.g., recent updates or installations]The slowdowns occur during [specific activities], and I've already tried [list any troubleshooting steps you've taken].If anyone has encountered similar issues or has suggestions on how to improve system performance, I would greatly appreciate your insights. Additionally, if there are any known compatibility issues or updates that could address this, please let me know.Thank you in advance for your help, and I look forward to hearing from the knowledgeable memb

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TripleHelix
Moderator
10 months ago
S
New Member
spdwebroot2New Member
asked in Got a Question?
Authentication Code, not asking for specific 'digits'

I have an authentication code which I have used before. When asking for the code I am getting the dialog below. When I enter the whole code it says its invalid. Googling seems to imply I should be getting asked for specific letters/numbers, eg, enter SECOND… FOURTH letter. What can I do, I have tried 2 browser, chrome and firefox and both with same results 

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ProTruckDriver
Moderator
10 months ago
A
Fresh Face
AniaFresh Face
asked in Webroot® Business Endpoint Protection
browser malware

Dear Team, have you seen something like that before? Is it some kind of malware in my browser? I scanned the computer using different scans and I could not find anything. I unistalled the browser and the icons look normal. Is it something to worry about?   Normal look:  

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TripleHelix
Moderator
10 months ago
J
JP_Retired Webrooter
posted in Webroot Mobile for iOS
Is my iPhone protected or is there an app I need to download?

Some of the most common questions I see while looking across the Social Channels are the age-old:  "Is my iPad secure?" or "Can I put Webroot on my iPhone?"   The short answer is that there are no "real" AntiVirus solutions on the App Store because Apple includes all Security fixes in their Software Updates. That being said, we do offer a free SecureWeb Browser you can get right from the App Store. Browse, bank, search, shop, or use your favorite social network. We'll block the malicious websites for you.     The most important rule to follow is to always update to the latest iOS version. Here are some other suggestions to help protect your iPhone/iPad:   Activate find my iPhone [list] If you happen to lose your device, you can wipe it remotely to protect your personal data[list] Tap Settings > [Your Name] > iCloud > Scroll to the bottom and tap Find My iPhone[/list] Use a passphrase instead of a passcode Having a

5134
TripleHelix
Moderator
10 months ago
S
New Member
Salnyyank1New Member
asked in Webroot® SecureAnywhere™ - Antivirus
Current subscriber but Unable to Connect to Service

 I have been trying to print out pdf files to my printer but have been unable to do that. I thought that it may have been a driver and spoke with a tech yesterday at HP that went on to my computer and said that I have corrupt files and he mentioned something about a worm. He also started telling me about prices for security for 2- 4 -8 years and lifetime and I didn't feel comfortable hearing that and stopped anything further. He did ask if I had any Malware devices and I said Webroot. I tried to go on as I used this about a few days ago and got the page that said Unable to Connect to Service. Please help !!

2291
TripleHelix
Moderator
10 months ago
J
Fresh Face
jeffwohnsiedlerFresh Face
asked in Webroot® WiFi Security
Why can't I connect WiFi Security?

Why can’t I connect WiFi Security and also why am I not getting e-mails when I say I forgot my password or Security Code?

1354
TripleHelix
Moderator
10 months ago
Rabadash8820
Fresh Face
Rabadash8820Fresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
How to stop Webroot deleting my block/allow file paths

I have tried telling Webroot to ignore a DLL through “PC Security > Block/Allow Files”. However, a few minutes after adding this path, if I navigate to another Webroot tab and then back, the pattern gets removed. I know that the path is saved, because I can restart Webroot and the path is still there; moreover, Webroot is not removing all file patterns, only the one that I added, and only after a few minutes. Is anyone familiar with this issue and/or aware of a fix?On a side note, I am only adding this path because the DLL is being regenerated by a Unity project, and Webroot seems to flag that as malicious and prevent Unity opening it. This issue has only started occurring in the last week or two, and is being experienced by numerous other Unity users. Quitting Webroot fixes Unity, so I’m pretty confident that this is a Webroot issue, not a Unity issue.On another side note, the inability of Webroot Home edition to allow folder paths, not just file paths, is pretty laughable. This fe

2457
TripleHelix
Moderator
10 months ago
J
Fresh Face
JasonmorgangirlFresh Face
asked in Webroot® WiFi Security
Webroot Wifi Security isn't working

I have tried going into several countries and it keeps spinning and not connecting.  I uninstalled the software and installed it but that isn’t working.  Is something wrong with the server at Webroot?

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ProTruckDriver
Moderator
10 months ago
E
Fresh Face
etcowlesFresh Face
asked in Webroot® WiFi Security
Webroot Wifi Security

I have tried repeatedly to get customer service to respond to my inquiries to no avail.  I am very dissatisfied with the Webroot WIFI Security product for two reasons: The product will not automatically load when my PC is started up each day.  This has to be done manually and until it is done, the product restricts internet connectivity. When running, the product restricts my ability to use my printer which is connected via my home WIFI.  It appears that the product disables the home WIFI when loaded.These issues are deal breakers for me in retaining the product for use after my initial subscription ends.Are there any solutions?

1567
D
New Member
10 months ago
O
New Member
OldheadNew Member
asked in Webroot® SecureAnywhere™ - Complete
Current subscription ending 1-31-24 and wanting to save some money.

Starting out by wishing everyone a most wonderful New Year:-)I originally bought and installed Webroot Secure Anywhere Complete for my desktop PC, running Windows 8.1 but I’ve upgraded to Windows 10 about a year ago or so.  I originally bought the service through Amazon back around 2018. But for simplistic sakes I merely renewed through Webroot each year but at a much higher price. Currently they want $79.99 to renew for the next year however Amazon has it listed as:  (Webroot Internet Security Complete | Antivirus Software 2024 | 5 Device | 2 Year Download for PC/Mac/Chromebook/Android/IOS + Password Manager, Performance Optimizer & Cloud BackupVisit the Webroot StorePlatform : Windows 8.1, Windows 8, Windows 10, Mac OS X, Windows 11, Windows 7 )The two year subscription is listed at only $49.99, a great deal compared to the $79.99 to renew for the next 1 yr. So after a little searching about downloading it from Amazon someone said all that needs to be done is to enter the new act

1171
TripleHelix
Moderator
10 months ago
S
New Member
Strawboss1New Member
asked in Got a Question?
Crown Technologies

When Webroot was checking my computer, I received a call from someone who identified with Webroot and said my computer was corrupted and I needed to add a firewall which I agreed. Now that I have received a bill for $799.99 from Crown Technologies from Richardson, Texas, I beginning to think that I have been scammed. Has anyone else had this experience?

7915
TripleHelix
Moderator
10 months ago
sm-d
Fresh Face
sm-dFresh Face
asked in Got a Question?
Is is still a good idea to stick to LastPass that comes with a Webroot subscription?

I use a Webroot Internet Security Plus subscription that comes with a LastPass account. With all the negative media reports, reviews and opinions being thrown around in the social media circles, I was wondering if fellow Webroot community members who are all using Webroot ( I assume) for their internet security, would still recommend using LastPass as the primary password manager as it comes together with the Webroot subscription.  sm-d 

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sm-d
Fresh Face
10 months ago
A
Fresh Face
adamackFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Cannot Uninstall Webroot - Please Help

My dad has Webroot on his PC, but he decided he no longer wanted it. He uninstalled it, but continued to get popups about the software.He has also tried:Removing the software from his registry files based on instructions from a forum post  Removing other traces of the software manually from his computer  Getting help from Geeksquad who tried helping for 3+ hours to no avail This morning, not only is Webroot not yet gone, it ran a scan on his computer.Could someone point me to a thorough uninstallation guide to remove every trace of the program? Or is there an easier way to do it in one shot?  

58924
TripleHelix
Moderator
10 months ago
R
New Member
RasimoreNew Member
asked in Got a Question?
To protect WordPress Websites

I am facing internet security problems as I am using WordPress CMS. Now what should be the security measure to take to protect my website from attackers. 

521
TylerM
Administrator
10 months ago
O
New Member
oildocNew Member
asked in Webroot® WiFi Security
Can the VPN be hacked?

I have MS system 10 because MS 11 is a storage hog.  I am a happy camper though.Which is the fasted port to aim for with Webroot VPN. I am in Canada and use it all the time (I’m happy with it).  While living in the Middle East I used Houston, TX as my VPN port.Can the VPN be hacked?Dr. Gary...Gary

1314
TripleHelix
Moderator
10 months ago
S
New Member
SCDNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Security for fire tablet and PC

I need Webroot Security for my Fire 11 Tablet, I am a subscriber and paid for support and Security for my PC and other devices , how do I put Webroot on my Tablet and another PC? 

731
W
New Member
11 months ago
diverjer
New Voice
diverjerNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot Execution won't load after hours

Webroot Execution won't load after hours.  After years, I never tried looking at it, but thought I see whatwas there- it don’t work.

18814
S
New Member
11 months ago
W
New Member
wyattandersonNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Securing Remote Work with Webroot

I work remotely and deal with a lot of important data on my laptop every day. Since my whole business is on this one laptop, I'm thinking of using Webroot to keep things secure.What's the best way to make sure my data doesn't get hacked? Are there any specific things I shoulddo with Webroot to keep my work safe?

652
J
Community Expert Advisor
11 months ago
S
New Member
SteffibNew Member
asked in Got a Question?
Facebook tracking LastPass

I just discovered that Facebook app on my android phone was tracking my activity on the LastPass app.I find unacceptable that a company that provides security services allows an information hog like Facebook to intrude in something  so sensitive. We pay for a service to keep our information private and secure, not to be used and sold. I cannot trust Webroot or Lastpass anymore, I had the software less than a month, how do I get a refund?

18220
S
New Voice
11 months ago
L
New Member
lostprophetNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Any other localizations?

Any plans on adding other localizations to Webroot products, for example Hungarian? I'm a native Hungarian speaker and could help translating to Hungarian (did a number of translations in the past, see here: My translations )

1598
TripleHelix
Moderator
11 months ago
J
Community Expert Advisor
jhartnerd123Community Expert Advisor
posted in Webroot® WiFi Security
Is Webroot VPN going away?

Hi All,Curious if Webroot VPN is going away now that SaferVPN is being decommissioned as of Dec 15th, 2023. If readers didn’t know, Webroot VPN is technically NOT an in house product, but rather a reskinned/rebranded version of SaferVPN, but added some of their BrightCloud tech to it. I received a notice today that SaferVPN is recommending IPVanish and the website is saying they’ve joined with IPVanish. So does this mean, the Webroot VPN will be changing their product to update it’s look and feel of IPVanish? CuriousRegardsJohn H

1815
TripleHelix
Moderator
11 months ago
A
Fresh Face
AniaFresh Face
asked in Webroot® Business Endpoint Protection
Threat removal

Hello,I’ve got a question. I started my PC and this message poped up. Is it something I should worry about? I tried to remove a potential threat but it was impossible. It got stuck. I restarted my PC, scanned again and there was no such message anymore. I checked the console and it was fine. Could someone explain it? Is it false or sth?Thank you in advance  

1345
TripleHelix
Moderator
1 year ago
A
New Voice
amitrainaNew Voice
asked in Webroot Mobile Security for Android
Webroot Mobile Security any Major upgrade coming

Hi Webroot Team,Any Major upgrade coming to webroot mobile security??

723
TripleHelix
Moderator
1 year ago
W
New Voice
webantirootNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Before I buy

I currently have Webroot Antivirus CR 23.4 and it will be expiring soon.I am looking to renew  but looking at Amazon and Newegg their prices are reasonable.But, Amazon shows Webroot Antivirus Software 2023 | 3 Device | 1 Year for 14.88https://www.amazon.com/Webroot-Antivirus-Protection-Internet-Subscription/dp/B07DDNL2BJ/ref=sr_1_1_sspa?crid=PM9W7ZWSP5P1&keywords=webroot%2Bantivirus%2B2024&qid=1701019838&s=software&sprefix=webroot%2Bantivirus%2B2024%2Csoftware%2C229&sr=1-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&th=1Newegg shows Webroot AntiVirus 2024 - 3 Devices / 1 Year for 18.98https://www.newegg.com/webroot-secureanywhere-antivirus-3-device-1-year-download/p/N82E16832296101?Item=N82E16832296101My question is does the year matter?Is there really a 2024 version?Can I buy the Amazon one and use that Activation code to extend my subscription for another year?Thanks in advance.Windows Pro

2835
C
New Member
1 year ago

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